Orders are processed during normal business days (Monday-Friday, excluding major U.S. holidays). Orders are usually shipped out within 5 business days. Orders received Friday-Sunday will be processed early the following week.
Please allow 3 business days for processing and a transit time of 3-5 business days.
The Chicken Fountain uses various shipping methods including UPS (United Parcel Service), US Postal Service, and FedEx. Once orders leave our facility, the actual delivery timeframe is dependent on those organizations.
Currently, we are only able to ship our products to the US, Mexico, Australia, and Canada. Please email us with requests to ship to other countries at info@thechickenfountain.com.
REFUNDS AND RETURNS
We want you to be fully satisfied with your purchase of The Chicken Fountain™. If you experience an issue, please reach out so we can help.
30-Day Trial Period
We want you to be happy with your Chicken Fountain. You have 30 days from delivery to try it out with your flock. If it's not the right fit, just send it back. It doesn't need to be unused, but it should be clean, in working order, with all parts and hardware included.parts and hardware.
How Returns Work:
Contact us at info@thechickenfountain.com with your order number and details pertaining to your request.
If approved, we will provide return instructions and a return authorization.
Once the item is received, inspected and concluded that the terms were met, we will issue a refund to your original payment method within 5 business days. Please note it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thechickenfountain.com.
Return Shipping
If the return is due to a manufacturing issue, we cover return shipping. If the return is due to customer preference, incorrect purchase, or misuse, the customer is responsible for return shipping costs.
Non-Returnable Items
- Dirty, damaged, or incomplete units
- Items damaged due to improper installation, neglect, or freezing
- Items returned without prior authorization
- Gift cards
Defective Items
Defective or malfunctioning items are covered under our Three-Year Limited Manufacturer Warranty. If a part fails during normal use, we'll send a replacement part at no charge with no need to return the whole unit. In the rare case a full replacement is needed, we'll take care of that too.
Damage or Product Issues
Please inspect your order upon receipt. If it arrives damaged or you received the wrong item, email us as soon as possible at info@thechickenfountain.com with your order number and a photo of the item's condition. We handle these case-by-case and will work toward a solution.
Starting a Return
To start a return, contact us at info@thechickenfountain.com with your order number.
Questions? Reach out anytime at info@thechickenfountain.com.